F.A.Q.

F.A.Q.

In this section you can find answers to frequently asked questions

The amount of the fines and the abbreviation of points on a driver’s license

Consult the synthesized prospectus of art. 142 from the Rules of the Road.

The license plate in the photo does not correspond to the one on the ticket received

You can fill out the following form “Modulo A” and return it as follows:

• By e-mail to the following address: verbali.arona@pec.it

The plate on the picture does not match the one on the fine received

The ticketed vehicle was stolen at the time of the violation

You can fill out the following form “Form A” and return it as follows:

• bBy e-mail to the following address: protocollo@comune.arona.no.it

enclosing the copy of the theft report and/or the document stating the recovery of the vehicle and/or the loss of ownership

The vehicle did not belong to me at the time of the violation

You can fill out the following form “Form A2” and return it as follows:

• By e-mail to the following address: verbali.arona@pec.it

Please note: The sell proxy is not sufficient

How can I communicate the driver’s personal information?

Within 60 days as of the receipt of the fine, You can fill out the following form “Form B” and return it as follows:

• By e-mail to the following address: verbali.arona@pec.it

Within 60 days as of the receipt of the fine.

I would like to lodge an appeal

If the payment of the reduced amount has not been made, the offender and other subjects referred to in Article 196 of Legislative Decree 285/92, can lodge an appeal:

• Within 60 days from the receipt of the fine to the Prefetto di competenza territorial or by registered letter with acknowledgement of receipt to be sent to the Local Police – Comune di Arona – Polizia Municipale – Via San Carlo, 2 – 28041 Arona (NO)

• or by email to the following email address: protocollo@comune.arona.no.it

• Within 30 days from the receipt of the fine to the Justice of Peace of the pertinent jurisdiction Giudice di Pace di competenza territoriale, directly or by registered letter with acknowledgement of receipt pursuant to article 7 of Legislative Decree No. 150/11. 

I would like to request the payment by installments to pay the penalty: what should I do?

You can fill out the following form Form C and return it as follows:

• By e-mail to the following address: verbali.arona@pec.it

Please do not forget to mention your contact information

Is the 30% reduction of the amount foreseen even if I request to pay by instalments?

No. If the request is accepted, the 30% reduction is not applied to the penalty to be paid in instalments.

Payment termination

Users may close their procedure using the PagoPa bill in attachment.
PagoPA is an electronic payment system designed to make any payment to the Public Administration simple, safe and more transparent.
Payments can be made through banks and other Service Providers’ channels both physical and online such as:

• bank’s agencies

• online banking through Payment Service Providers (PSP) which recognize the CBILL or pagoPA codes – list of providers available at this link Dove pagare – pagoPA

• ATMs authorized for the international Maestro circuit

• Mooney, Lottomatica and Banca 5 points

• Post Offices and Postamat counters

For further information, please contact the Contact Center on 0039 0763-611058 – from Monday to Friday from 9.00 am to 1.00 pm (CET)